Bus ticket reservation – Terms and Conditions

These terms and conditions (collectively, hereinafter referred to as the “Terms”) govern your (“User”) access to and use of the website, www.dokan.co.in and the Dokan mobile applications (“Website”).

Please read these Terms carefully before using the Website, which is an online marketplace. For the purpose of clarity, it is hereby stated that the Website is not engaged in providing any services by itself but is a platform, which merely connects the bus operators with the bus travellers.

These Terms are an electronic record in terms of the applicable legislation. This electronic record is generated by a computer system and does not require any physical or digital signatures. By using the Website, you signify your agreement to be bound by these Terms.

Dokan allows you to surf the Website or buy bus tickets for yourself, your family and your friends. You shall be deemed to have read, understood and expressly accepted these Terms, which shall govern the desired transaction of bus ticket booking through the Website for all purposes, and shall be binding on you. All Your rights and liabilities and/or the Website with respect to Your use of the Website and availing bus ticket booking facility (“Facility”) provided by the Website shall be governed by these Terms.

PLEASE NOTE THAT YOUR USE OF THE WEBSITE IN ANY WAY SIGNIFIES YOUR ACCEPTANCE TO THE TERMS. By agreeing to these Terms, You also agree to Dokan other Website policies; including but not limited to, (i) Privacy Policy, as amended from time to time; and (ii) Cookie Policy.

In addition to these Terms, any other ‘terms of service’ of the application-programming interface (“API”) with which Dokan may tie-up would form an integral part of these Terms (hereinafter referred to as the “API Terms”). However, in the event of a conflict between such API Terms and these Terms, these Terms provided herein shall prevail.

Both You and Dokan are individually referred to as ‘Party’ and collective referred to as ‘Parties’, in these Terms.

  1. Terminology:
    • For the purpose of these Terms, wherever the context so requires “You” or “User” (would mean ‘Dokan user’) shall mean any natural or legal person who has agreed to become a buyer of the bus tickets and/or an availed of the Facility being offered on the Website.
    • The term “We”, “Us”, “Our” shall mean Dokan and/or its affiliates.
  2. Our Website:

Dokan is an online Market Place, which gives prospective travelers and bus operators a platform to connect. In light of the foregoing, Dokan wishes to state the following:

  • Fifer for each bus operator.

However, We DO NOT take any liability for the following:

  • The bus operator’s bus not departing from/reaching the pick-up point or destination on time;
  • The bus operator’s employee/s being rude to You;
  • The bus operator’s bus seats or the journey not being up to Your expectation;
  • The bus operator modifying and/or cancelling your bus ticket reservation partially or completely due to unavoidable reasons as described in the following clauses;
  • Your baggage getting lost/stolen/damaged;
  • The bus operator changing a customer’s seat at the last minute to accommodate a female / child passenger;
  • Bus departing without You boarding the bus, while You were waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler of a particular bus operator);
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take the passengers to the bus departure point; and
  • The bus operator not permitting your baggage beyond a limit determined at the bus operator’s sole discretion.
  1. Cancellation & Refund Policy:
    • Cancellation policy

Dokan will process the ticket cancellation request from you as per the cancellation/refund policy of the bus operator. The cancellation fee and the period taken to process the refund will differ for each bus operator. Please refer to the bus operator’s cancellation policy.

  • How does the customer cancel a ticket?

Please message us through contact us option in our mobile app and website. We shall surely get back to you.

  • Refund Policy
    • Customer will be entitled to a 100% refund of ticket fare if the cancellation of the journey is attributable to either Dokan or the bus operator. Customer will not be entitled to refund for cancellation of tickets for any other reasons.
    • In the event of dishonor of ticket by the bus operator, a full refund of the ticket fare would be processed within seventy two (72) hours. The refund would be credited to the customer within seven (7) working days of the dishonor of ticket.
  • Carriage Policy:
    • You are responsible for ensuring that your travel date, time and destination are correct before booking/reserving the bus tickets or when you select to confirm your ticket purchase on the Website. Please check the cancellation Policy available on the Website for details about cancellation and refunds.
    • You are solely responsible to be at the designated boarding point reasonably in advance before departure time. We are not liable if you fail to board the bus by the time the bus departs.
    • The bus operators reserve the right to refuse you and your luggage from carriage on the bus for whatsoever reason that they deem justified, including but not limited to:
    • Carrying of contraband, illegal substances, fragile or oversize/overweight luggage, your unruly behavior, drunkenness or any other behavior that the bus operator deems to affect the other passengers’ comfort or safety.
    • You are unable to produce valid government issued identification proof while travelling.
    • The payment of Your fare for the ticket is fraudulent;
    • The booking of Your seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by Dokan;
    • The credit card through which your payment was made for the ticket booking has been reported lost or stolen;
    • The itinerary or booking or confirmation slip is counterfeit or fraudulently obtained;
    • The itinerary of your reservation has been altered by a person other than Dokan or our authorized agent on your express instructions;
    • You are unable to produce a valid and legible boarding ticket for the intended travel. The boarding ticket constitutes as the prima facie evidence of the contract of carriage between the bus operator and the boarding ticket holder;
    • You are deemed medically unfit to travel and may pose a health hazard to other passengers on board the bus, at the absolute discretion of the bus operator;
    • You fail to arrive on time to board before the time of departure or fail to board the bus by the time the bus departs.
    • If the bus operator has refused to carry you or choose to remove you from carriage as per the reasons above mentioned, we reserve the right to cancel the unused ticket and you will not be entitled to further carriage or refund of fare. We will not be liable for the consequential or incidental loss, damage, cost, or fee you may incur due to the refusal of carriage.
    • Children below age twelve (12) will not be allowed to book tickets for themselves nor will be allowed to travel, unless they are accompanied by an adult.
    • Children above the age of 5 years need to compulsorily obtain a bus ticket at the regular fare of the ticket, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
    • The bus operator reserves the right to reschedule, cancel, and/or delay any journey and substitute other buses for reasons they deem necessary to do so.
    • You are responsible to ensure that valid and necessary government issued personal identification documents, such as the passport, PAN card or AADHAR card, are carried with you for the journey.
  1. Intellectual Property Rights:
    • Content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dokan, its affiliates or its content suppliers and is protected by Indian and international copyright and database right laws.
    • The compilation of all content on this Website is the exclusive property of Website and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this Website is the property of Dokan, its affiliates or its software suppliers and is protected by Indian and international copyright and authors’ rights laws.
    • You may not systematically extract/or re-utilise any parts of the contents of the Website without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this Website, without Dokan’s express written consent. You may also not create and/or publish your own database that features substantial (e.g. prices and service listings) parts of the Website without Rebus’s express written consent.
    • You cannot use the Dokan trademarks for commercially exploiting them for your interests without our express permission. We reserve the right to initiate legal proceedings if we discover any infringement of our intellectual property rights.
  • Grievance Officer:

In case of any consumer grievance, the End-User may contact Dokan on the email id provided below:


  • Indemnity:
    • You shall indemnify and hold harmless Dokan, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms or any document incorporated by reference, or Your violation of any law, rules, regulations or the rights of a third party.
    • You hereby expressly release Dokan or any of its affiliates or officers and representatives from any cost, damage, liability or other consequence of any of the actions/inaction of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
  •  Miscellaneous:

8.1 The Parties acknowledge and accept that electronic format shall be deemed an acceptable means of communication for the purposes of these Terms.

  • These Terms constitute the complete and entire set of terms between the Parties on the subject of ‘terms and condition of the Website’ (save and except the other policies and terms referred to in these Terms) and shall supersede any and all other prior understandings, commitments, representations or agreements, whether written or oral, between the Parties to these Terms.
  • If any provision of these Terms shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or enforceability shall not affect the other provisions of these Terms, which shall remain in full force and effect.
  • In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms or by law, be deemed to be or construed as a waiver of that or any other right, so as to bar the enforcement of that, or any other right, power privilege, claim or remedy, in any other instance at any time or times subsequently.


Hotel reservation – Terms and Conditions

  1. Scope of service:
    • dokan.co.in (“website/Dokan”)provides a platform to temporary accommodation providers (“Service Providers”)to list their inventory on the website and allows you (“customer/you”)to select and reserve Accommodation, based on the customer’s personal preferences(“Service”).
    • The term ‘temporary accommodation’ includes but is not limited to hotels, motels, home-stays, hostels and bed & breakfast (collectively “Accommodation(s)”).
    • Dokan acts as an intermediary between the customer and the Service Providers that have listed their Accommodation on the website, for the purposes of reservation of such Accommodation. A reservation made through the website, is therefore a bipartite contract between the customer and the Service Provider. Therefore, the contractual terms and conditions of the Service Provider shall be applicable once a reservation has been made through the website. Dokan only undertakes to share the relevant details of the customer to the Service Provider and a confirmation email on the Service Provider’s behalf to the customer.
    • While rendering the Services, all the information, related to a particular Service Provider, such as the tariff, availability, facilities & amenities, representative images (if any), etc., of a particular Accommodation, displayed on the website, are attributable to the respective Service Providers themselves and they are fully responsible for updating the same. The website cannot be held liable for any discrepancy in the said information. Dokan does not guarantee the accuracy, completeness, correctness, suitability etc., of such information to the customer and cannot be held responsible in case the information is erroneous, inaccurate, untrue, incomplete, or misleading in nature. The listing of an Accommodation on the website does not constitute and should not be regarded as a recommendation and/or an endorsement of the quality, service level, qualification or rating of any Accommodation made available, to the customer.
  • Pricing and tariff
    • Accommodation(s) may be available on other websites at tariff lower than those displayed on the website, for any specific period. However, such lower tariff offered by the Service Provider/s could be subject to specific terms and conditions with respect to refunds, cancellations, etc. customers are advised to check the Accommodation and tariff details, Accommodation policy, booking and cancellation policy, thoroughly before making a reservation of an Accommodation.
    • Obvious errors and mistakes (including but not limited to misprints) are not binding.
    • All special offers and promotions on the website are marked as such.
  • General terms of use
    • The primary guest (if it is not the customer), must be at least 18 years of age, to be able to check-in to an Accommodation.
    • Check-ins and check-outs are subject to Service Providers’ policy and terms. Customers are advised to acquaint themselves with the relevant policies before making a reservation. In case a customer is denied check-in, the website will not be responsible and/or liable for the same.
    • Early check-in or late check-out is subject to availability of Accommodation and the Service Provider may charge you additional tariff, subject to availability and upon Service Provider’s sole discretion. The check-in and check-out timings may change depending on seasonality and the respective Service Provider’s policies.
    • It is mandatory for customer to furnish photo identification at the time of check-in. According to government regulation, government issued photo identification has to be carried by every person above the age of 18 staying at an Accommodation. The identification proof includes but not limited to: driving license, voter identification card, passport, or such other documents as the Service Provider may deem fit. Without a valid identification proof, the customer may not be allowed to check-in. Note – customer will note that PAN card will not be accepted as a valid identification proof.
    • Service Provider reserves the right of admission onto their premises. Check-ins may be denied to unmarried/unrelated couples, based on the Service Provider’s policies. Customer and his/her guests posing as a couple may be denied check-in in the absence of adequate proof of identification, of their marriage. Dokan will be not be responsible for denial of check-in in such instances. Therefore, customer agrees no refund can be claimed from the website, in such circumstance(s).
    • The reservation for stay at an Accommodation may not include additional services such as laundry, telephone facilities, meals that are not included in a particular reservation, room service etc., unless expressly stated in the respective Service Provider’s policies. The Service Providers will charge the customer for availing such additional facilities, at the time of check-out.
    • Service Provider may charge a mandatory meal surcharge during festive periods such as Christmas New Year’s Eve or other festivals as per the policies of such Service Provider. Customer will have to settle the dues for availing any such additional services (including mandatory meal surcharges) with the Service Provider, at the time of check-out.
    • Service tax is applicable on renting of temporary Accommodation. Therefore, the Service Provider may charge the same from the customer, in addition to the tariff displayed on the website.
    • All the timings mentioned on the website are in Indian Standard Time, unless mentioned otherwise.
  • Cancellation policy
    • The cancellation policy (“Cancellation Policy”) displayed on our website is very dynamic and may change in the duration between the date of making reservation and the date of customer’s stay at the Accommodation. The Cancellation Policy prevailing at the time of check-in/cancellation of the reservation by the customer will be the applicable policy.
    • Once a reservation is made, the customer agrees to the terms and conditions of the Service Provider, including those related to cancellation and refunds. The Service Provider may have its own cancellation policy.
    • The general cancellation and no-show policy of each the respective Service Provider is made available on the website. If no policy of service provider is available once the reservation is made hotel booking cannot be cancelled.
    • For cancellation of reservation(s) made after availing any Offer these Terms, the cancellation charges are calculated on total price before the application of Offer. For such reservations, an additional cancellation charge, this will be deducted from the refund amount, after making all the deductions in accordance with the Service Provider’s cancellation policy.
    • For cancellation of a reservation, the customer shall make a verbal and/or a written request to our customer care representatives or make such cancellation through the website or the Dokan mobile application.
    • Only those cancellation requests that are communicated through phone or via email to our customer support team, or through our website or mobile application, shall be entertained. Dokan shall not be liable to entertain any cancellation requests made directly to the Service Provider without intimating Dokan in writing or over the phone call.
    • If the customer or his/her guests do not turn up at the Accommodation (“No-Show”), pursuant to making a reservation, the customer shall continue to be liable for the entire tariff displayed at the time of making the reservation, and the Service Provider may debit the amount from the customer’s credit card directly.
  • Refunds & modifications to reservations
    • Dokan does not facilitate any changes and/or modifications to reservations once they are confirmed.
    • All the refunds shall be made by the Service Provider directly to the customer and Dokan is not responsible and/or liable to facilitate any refunds.
    • Customer’s bank may debit convenience or such other charges, as the bank may deem appropriate, from refunds you may be entitled to, pursuant to cancellation of the reservation.
  • Content of Service Provider:
    • An authorized agent of the Service Provider may provide information about a listed Accommodation, and/or upload images of the Accommodation listed on the website (“Content”), and display such images on the website. Customers may view such images before making a reservation.
    • Users should keep in mind the following things while viewing the Content:
      • Accommodation reviews, reports, images, videos, and any related Content which may be displayed on the website originate from third parties and represent the opinion of the respective third party, and Dokan does not endorse, or validate or confirm the authenticity of such Content, and uses such Content at his/her own sole risk.
    • Customer accepts and agrees that there could be a lapse of time between the posting, transmission, or uploading of such Content and when the customer would have viewed such Content, that the Content could be.

Movie ticket reservation – Terms and Condition


we are Dokan ( www.dokan.co.in )

Through the Website, we shall provide you (“User”) entertainment-related information, pricing, availability and reservations for ticket for cinemas.

This User Agreement (“Agreement”) sets out the terms and conditions on which we shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms and condition for such Service, which may be updated or modified by us from time to time. Such TERMS AND CONDITIONS shall be deemed to be a part of this Agreement and in the event of a conflict between such TERMS AND CONDITIONS and this Agreement, the terms of this Agreement shall prevail.
Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TERMS AND CONDITIONS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TERMS AND CONDITIONS. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.
Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, movie tickets, gift vouchers, Combo’s, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TERMS AND CONDITIONS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.


We reserve the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.


The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Us in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.


The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.
The User further agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.


We endeavored to ensure that all the information on the website is correct, but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data or information contained. We makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchant ability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.
Since we act only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall we be liable for the services provided by the service provider.
Although we make reasonable commercial efforts to ensure that the description and content in the TERMS AND CONDITIONS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein.
we do not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user’s transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall  we be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, we shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. the maximum liability on part of Us arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.


The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of us or the Website and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for any form of transmission, whatsoever, received by the User from any Linked Site.
we are not responsible for any errors, omissions or representations on any Linked Site.  The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TERMS AND CONDITIONS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party’s use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the


We reserve the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.


We reserve the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using our Services. We further reserve the right to alter any and all fees from time to time, without notice.

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services.


10.1 In consideration of use of the Website, the User represents and confirms that the User   is of legal age to enter into a binding contract and is not a person barred from using the services.
10.2 To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipment’s including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.
10.3 The user also understands that the services may include certain communications from us as service announcements and administrative messages. The user understands and agrees that the services are provided on an “as is” basis and that we do not assume any responsibility for deletions, miss-delivery or failure to store any user communications or personalized settings.
10.4 Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to us. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the Us services. We will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using our Services.
10.5 The user also agrees and undertakes to immediately notify us of any unauthorized use of the user’s password or user id and to ensure that the user logs off at the end of each session at the website. WE shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.
10.6 The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
10.7 Furthermore, the User grants Us the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.


11.1 Without prejudice to the other remedies available to Us under this agreement, the TERMS AND CONDITIONS or under applicable law, WE may limit the user’s activity, or end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website.


None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and Us and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes us and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Us and its agents as their agent for this purpose.


The User agrees to indemnify, defend and hold harmless Us from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TERMS AND CONDITIONS.


If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforced ability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.


15.1  Either the User or we may terminate this Agreement and a Service with or without cause at any time to be effective immediately.
15.2 The User agrees that WE may under certain circumstances and without prior notice, immediately terminate the User’s user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TERMS AND CONDITIONS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TERMS AND CONDITIONS.
15.3 This Agreement may be terminated by either the User or Us through a written notice to the other. WE shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TERMS AND CONDITIONS or become dissatisfied with the Service in any way, the User’s only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify Us of such discontinuance.
15.4 Upon termination of the Service, User’s right to use the Website/Services and software shall immediately cease. The User shall have no right and WE shall have no obligation thereafter to execute any of the User’s uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User’s registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.


This agreement and each TERMS AND CONDITIONS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Phulbani.


17.1 Payment Methods

  • We accept Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.
  • We sell tickets on behalf of Event organizers/Cinemas and does not control the inventory or its availability and pricing.

17.2 Age Limit

  • Children aged 3 years and above will require a separate ticket

17.3 Internet handling fees and Order Processing Fees

  • Tickets purchased on Dokan are subjected to a per ticket internet handling fee and a non-refundable per order processing fee.

17.4 Amount of Tickets Per Customer or “Ticket Limits”

  • When purchasing tickets on Dokan you are limited to a specified number of tickets for each event.

17.5 Censor warning

  • Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an {A} rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

17.6 Order Confirmation

  • If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. WE will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

17.7 Refunds and Exchanges

  • Before purchasing tickets, carefully review your booking details. No refund or exchange is permitted once the ticket gets booked.


  • In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization.


Read Through our Terms and Conditions Carefully.
Accepting the Terms and conditions while booking a ticket online makes it a valid contract between you and us.

18.1 Booking Id’s generated only through Dokan shall be considered by us as a valid Booking Id.
18.2 Ensure the personal details entered including the card details are accurate. Booking Id’s once generated cannot be cancelled/refunded/exchanged.
18.3 Ensure the Booking Id’s are kept safe and always in your or such person’s possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking Id shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder.
18.4 Ensure that the Booking Id’s are not compromised or resold.
18.5 Do not entertain any person who sells print outs or sms of Booking Id’s generated by us.
18.6 We never sell a Ticket at a price higher than the price mentioned in our website.
18.7 We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the website when you book online.
18.8 Do not encourage any persons posing as our authorized representative/agent trying to sell you special offer.
18.9 Booking Id’s generated by us entitles the holder to exchange it for a valid Ticket. The same does not constitute a valid Ticket in itself. We will never sell you Booking Id’s as Tickets.
18.10 Booking Id’s generated entitled the holder thereof to a valid ticket. It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID’s.